Concession Workers, Inc.

How Payouts Work...

How commissions are calculated and paid out...

All the large venues in our area pay out on a commission basis.  We are considered volunteers at each of these venues (Cowboys, Rangers, FC Dallas, American Airlines, Gexa, etc).  Commissions are paid to us as a "donation".  Organizations are paid their commissions based on their sales at these venues. The average commission basis is broken down as follows:  6% for an alcohol-only stand.   8% for a food/alcohol stand.  10% for any stand selling food items only or for an event where no alcohol is sold, such as a high school event.  A commission check is cut after all the proceeds from the event have been calculated and shortages subtracted.  This process can take several weeks as most of these venues have a large number of stands/booths for which to calculate commission.  A commission check is then mailed to our organization. We then take the commissions from all our stands, combine them and divide them equally among all those who worked the event. TABC certified workers then receive 100% of the breakdown of this check.  Non-TABC certified and youth then receive 75% of the breakdown of this check, as we are limited in the areas in which they can work (they cannot be on a register and additional booths cannot be acquired using non-TABC certified/youth workers only).  

**This is not a common occurence but if a stand is short significantly and the stand actually makes no commission and in some cases causes the group to owe money, the person or persons in that stand could be held responsible for this shortage and not paid for their time.  It is the responsibility of those working a stand to make sure they do a competent job and that they are honest.  Human errors occur but excessive shortages is not something that happens unless incompetencies happens or dishonesty.**   

Commission checks are mailed out on the 20th of each month for events in which we have received the commission check by the 15th of the month.

Usually events are paid out in order worked but not always.  If there was an issue with a stand/booth, then that commission check could be held up while they finalize the payout and get management approval to process the commission minus the shortage. That is why it is so important to balance money with inventory at each and every event. 

Ways to ensure balancing and minimize losses due to shortages

*Make sure you ring in the customer order correctly. Read it back to the customer, accept/enter the correct amount into register and give back the correct change.  Count the change back to the customer. It is important to verify money received and change returned.

*Mistakes or errors on the register:  This would be considered an over-ring.  Print out a copy of the order and give it to your Lead or Stand Captain so that this amount can be deleted from our total sales sold, since these were items that were NOT actually sold. 

*Be aware with whom you are working and what they are doing:  Immediately notify your Lead or Supervisor (Angie) if you notice anyone doing something suspicious.  Rewards will be given for reporting those who are stealing.

*Do not throw away or use items that are considered chargeable items:  For example, nacho trays, cups, boats, etc.  These items are all inventoried and any of them missing from what our register says we sold versus what we have left  at the end of the event is considered a shortage and the money will be deducted from our commission check.  If unsure whether an item is a chargeable item, check with your Lead or Stand Captain for clarification.

*Be friendly and helpful to customers:  This will not only boost your sales but also will most likely result in a tip for your booth!  Making the sale an enjoyable experience will encourage your customer to come back to your stand for additional sales.

*Helping to  keep inventoried items together:  Help make the end of the event smooth by ensuring a more accurate count of the inventory items will not only help with balancing but will also allow everyone to get out at the end of the event that much faster!

*Keep your register drawer organized:  Have all your paper bills stored in sequential order to help ensure you give back the proper change.

*Use the register to tell you how much change to give back:  If you have difficulty with math, key into the register the amount given to you by the customer.  This will tell you exactly how much change your customer should get.  Count change back to customer. If you need to do it, print a copy of the receipt for the same information.

**Whether you are working on an hourly or commission basis...we MUST balance in order for you to receive your FULL payout.  Shortages are taken out of the commission or hourly check.**

**Anyone not working the full shift for commission or hourly, will have their pay adjusted to reflect the number of hours they did work.**

**Anyone leaving an event without prior approval will not be paid for the event.**

**Anyone caught stealing or doing anything unethical which causes the loss of revenue to a promoter will NOT be paid and will be reported to the proper authorities for investigation.**