Each hourly event or festival is paid out in two weeks.  If you work an event on a weekend, the invoice is turned in on the Monday after that weekend and the paydate is two weeks from that date on a Tuesday.  Please check the website/payouts tab on this site for complete information on payouts and when they were sent.   

Payouts are mailed out unless you have requested otherwise.  Please check if your eligible to pick up your check in our office.  Please be aware that if you pick up your check or have it emailed there will be a $2 transaction fee. If a hard copy check is lost there is a $35 stop payment fee that will be the responsibility of the payee.  Mailed checks through Chase online do not have a stop payment fee however they cannot be reissued to the payee until 24 hours after the stop payment has been placed.

Commissioned festivals can take longer depending on when the promoter himself is paid but we try to ensure that these events are paid out as quickly as possible.  Typically the payout will occur within 30 days.  If there are issues with inventory/cash issues that need to be resolved this payout could take 45 days. We must ensure the mistakes are corrected before payouts statements are issued to venue corporate departments for accuracy in our commission.  

Please ensure that you have filled out an application and turned it in prior to the payout date.   Please make sure you have listed an apartment number as well.  Payouts sent by mail can take up to 60 days to be returned to our office when incorrect address information is listed so please make sure your address is listed correctly and completely.

If you move, please don't forget to notify our office by email or through this website so that we can update your payout address information.  This will ensure there is no delay in your check reaching you.   

Ways to ensure balancing and minimize losses due to shortages

*Make sure you ring in the customer order correctly. Read it back to the customer, accept/enter the correct amount into register and give back the correct change.  Count the change back to the customer. It is important to verify money received and change returned.

*Mistakes or errors on the register:  This would be considered an over-ring.  Print out a copy of the order and give it to your Lead or Stand Captain so that this amount can be deleted from our total sales sold, since these were items were NOT actually sold. 

*Be aware with whom you are working and what they are doing:  Immediately notify your Lead or Supervisor if you notice anyone doing something suspicious.  "If you see it, say it"  Those who see someone doing something unethical are considered party to it if they did not speak up.  

*Do not throw away or use items that are considered chargeable items:  For example, nacho trays, cups, boats, etc.  These items are all inventoried and any of them missing from what our register says we sold versus what we have left  at the end of the event is considered a shortage and the money will be deducted from our commission check.  If unsure whether an item is a chargeable item, check with your Lead or Stand Captain for clarification.

*Be friendly and helpful to customers:  This will not only boost your sales but also will most likely result in a tip for your booth!  Making the sale an enjoyable experience will encourage your customer to come back to your stand for additional sales.

*Helping to  keep inventoried items together:  Help make the end of the event smooth by ensuring a more accurate count of the inventory items will not only help with balancing but will also allow everyone to get out at the end of the event that much faster!

*Keep your register drawer organized do not let anyone on your register but YOU:    Have all your paper bills stored in sequential order to help ensure you give back the proper change.  No one should be on your register but you; you are responsible for the money and the sales rang into your register.

*Use the register to tell you how much change to give back:  If you have difficulty with math, key into the register the amount given to you by the customer.  This will tell you exactly how much change your customer should get.  Count change back to customer. If you need to do it, print a copy of the receipt for the same information.

*Anyone leaving an event without prior approval with not be paid out their tip share when they leave and depending on the circumstances of their departure may not be eligilbe for the tip share.

*Anyone caught stealing or doing anything unethical which causes loss of revenue to our client or co-workers will be prosecuted.  Loss of revenue for a client will affect ALL.